Americas & AsiA
| Account Management |
accountmanagement@ncco.com
651.251.1537 |
- New and Ongoing Customer Relations
- Changes to your portal
|
| Order Processing |
cs@ncco.com
800.774.0478 x 2 |
- Order-related questions, status, and tracking
- Order custom preprinted labels
|
| Tech Support |
techsupport@ncco.com
800.774.0478 x 1 |
Products: DateCodeGenie
- 24/7 availability
- Basic technical assistance for devices, accessories, portal, and app
|
| Support |
support@ncco.com
800.774.0478 x 3 |
Products: DateCodeGenie, RightBytes
- 8 am - 5 pm CT availability
- Questions related to an existing case
- Repair status, payment, and tracking
- Advanced technical assistance & training
|
|
DateCodeGenie API Integrations
|
dcgintegrations@ncco.com
|
Products: DateCodeGenie
- 8 am - 5 pm CT availability
- API-related questions, setup or changes and troubleshooting
|
| RightBytes Integrations |
rightbytesintegrations@ncco.com |
Products: RightBytes
- API and EDI setup
- Related questions, changes, and troubleshooting
|
Click on Scheduled Assistance in the top right corner to set up a remote support session.
Europe & UAE
| Customer Service |
supportdcg@ncco.com
00 44 (0)1283 527977 x 4 |
- New and ongoing customer relations
- Changes to your portal
- Order-related questions, status, and tracking
- Order custom preprinted labels
|
| Technical Support |
supportdcg@ncco.com
00 44 (0)1283 527977 x 4 |
- 24/7 availability
- Technical and training assistance for devices, accessories, portal, and app
- Repair status, payment, and tracking
|
