Contact Us
No results found. Still need help? Contact us
Devices
Troubleshooting
- Labels Not Cutting Correctly
- Printer Advancing Multiple Labels
- Printer is Skipping Labels
- Basic Troubleshooting DateCodeGenie 2.0
- X Series Printer Pops Open After Printing
- Broken Printer Release Button on Lite Device
- Labels Did Not Print Correctly
- DCG KioskHome Blocking Error
- Android Recovery Screen
- Foreign Language Test Screen
- Frozen Tablet
- Incorrect Date and Time
- Inverted Tablet Colors
- Missing DCG Apps from Tablet
- Select Boot Mode
- Tablet Isn’t Turning On For My Lite Model Device
- Tablet Isn't Turning On For My 2.0, X, or Fit Model Device
- Tablet Power Button is Unresponsive
- Tablet Touch Screen is Unresponsive
- Tablet Touch Screen Physically Damaged
- Poor or Blurry Image on Tablet Screen
- Printer Error Lights (Fit & 2.0)
- Printer Error Lights (X Series)
- Printer Error Lights (Lite)
- Wi-Fi Error Messages
- Open Date Code Genie to handle SK1-211_221 or SK1-311_321? Pop-Up
- Media Empty or Media Jam Error for Lite Model Device
- Need to Hold Lid Down to Print for Lite Models
Device Tablet
- Understanding the Tablet Home Screen
- Change DateCodeGenie® Tablet Orientation
- Locate Tablet MAC Address
- Using DCG KioskHome for Tablet Access
- Find Android Version on the DateCodeGenie® Tablet
- Update QuickSupport App
- Disable Randomized MAC Address
- Change Sleep Time on Tablet
- Change Apps Displaying on Tablet Home Screen
- Accessibility Access Pop-Up
- Unknown Tablet PIN, Pattern, or Password Set
- Set Tablet Screen Lock Type
- Change Language on the Device Tablet
