Troubleshooting

• Labels Not Cutting Correctly
• Printer Advancing Multiple Labels
• Printer is Skipping Labels
• Basic Troubleshooting DateCodeGenie 2.0
• X Series Printer Pops Open After Printing
• Broken Printer Release Button on Lite Device
• Labels Did Not Print Correctly
• DCG KioskHome Blocking Error
• Android Recovery Screen
• Foreign Language Test Screen
• Frozen Tablet
• Incorrect Date and Time
• Inverted Tablet Colors
• Missing DCG Apps from Tablet
• Select Boot Mode
• Tablet Isn’t Turning On For My Lite Model Device
• Tablet Isn't Turning On For My 2.0, X, or Fit Model Device
• Tablet Power Button is Unresponsive
• Tablet Touch Screen is Unresponsive
• Tablet Touch Screen Physically Damaged
• Poor or Blurry Image on Tablet Screen
• Printer Error Lights (Fit & 2.0)
• Printer Error Lights (X Series)
• Printer Error Lights (Lite)
• Wi-Fi Error Messages
• Open Date Code Genie to handle SK1-211_221 or SK1-311_321? Pop-Up
• Media Empty or Media Jam Error for Lite Model Device
• Need to Hold Lid Down to Print for Lite Models