Clear Buffer for DCG X Series
If a DCG X Series Printer is skipping labels, it may be necessary to clear the printer buffer. These steps are for the instruction to clear the buffer for your DCG X Series (X2, X22, X23) model printer.
Steps:
1. Tap the square on the bottom of the tablet screen.
2. Locate the DateCodeGenie app and tap x or swipe left to close.
3. Set master power switch on the back of the device to the “O” position.
NOTE
If toggle switch is not available, power off by removing the power cable located on the back of device from the wall.
4. Open case cover.
5. Gently separate the two black arms.
6. Verify that labels are loaded correctly, see How to Load Labels in the X Model Device.
NOTE
Labels should be facing up with the the black lines facing down towards the printer.
7. Press the blue/black tab to release the lever of printer. Extend the labels over the edge of the opening and close lever to snap in place.
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8. Remove major debris if present.
9. Toggle master power switch to illuminate green.
10. Pull half a label out of the printer and close the lid. The printer should advance and cut in between two labels on a black line.
11. Open the DateCodeGenie app and test print.
For additional assistance see Contact & Support
