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Printer Error Lights (X Series)

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DateCodeGenie X Series printer and the error light is either solid or flashing. Use the guide below to identify and troubleshoot your error light. 

Where to locate error light

 

Standard Operation Lights

  • Standby
    • The printer is ready to print and waiting for data. Only green LED is illuminated.
  • Initializing
    • Starting the printer. The printer will be OFFLINE during initialization process and green LED blinks on and off. After completing initialization, the printer goes into standby showing only a green light.
      • If printer stays initializing, verify a full label roll is positioned in the printer. 
      • If continuing to show initialization and not printing, there may be physical damage to printer causing error. 

 

Recoverable Errors

  • Paper empty
    • Printer recovers when you set a new paper roll and close the printer cover.
  • Print head open
    • Printer recovers when printer head is closed.

 

Unrecoverable Errors

Any other combination of error lights not listed in recoverable errors above cannot be resolved by fixing the error. 

Most non-recoverable error messages are due to physical or liquid damage. 

  • Check for liquid damage, see Where are liquid detection labels located? 
  • Check for physical damage.

Related Articles

  • Clear Buffer for DCG X Series
  • X Series Printer Pops Open After Printing
  • Load Labels in the X Model Device

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Related Articles

  • Clear Buffer for DCG X Series
  • X Series Printer Pops Open After Printing
  • Load Labels in the X Model Device
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