(Error 300x1) Printer Connection Issue for Lite Device

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An app error code displayed on the Lite device indicating the printer isn't connected to the DateCodeGenie® app and will not print labels.

Steps:

Error 300x1 Troubleshooting for Lite Model

Start

Verify printer is turned on.

1. Check that printer power switch is in the I position to turn on.

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Verify printer is connected to Bluetooth.

1. Press and hold the tablet power button to turn off tablet.

2. Press and hold tablet power button, releasing when DateCodeGenie displays to turn on tablet.

3. Tap Optional Settings (gear icon).

4. Tap Manger Settings.

5. Type password (default 1234).

6. Tap Bluetooth.

7. Tap Previously connected devices.

8. Verify printer name "DT4" or “BP4CDCG01” is displayed in the list.

If printer name does not display, take the following steps to connect:
1. Tap back arrow in upper left corner

2. Tap +Pair new device.

3. Tap "DT4" or “BP4CDCG01” to pair printer.

4. Try printing a label.

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For additional assistance see Contact & Support

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