Update QuickSupport App
QuickSupport is an app that comes preinstalled on a DateCodeGenie device that allows NCCO Technical Support to remotely access your device to troubleshoot or train when permission is granted. The app may require an update to be used for remote access.
Steps:
1. Tap QuickSupport to open.
2. The app will prompt you to download the QuickSupport add-on, and tap INSTALL.
3. The tablet will ask for permission to allow QuickSupport to install apps from unknown sources. Tap the toggle switch to turn on to allow, then tap the back arrow in the upper-left hand corner to confirm.
4. The app will prompt again to install the add-on, and tap INSTALL.
NOTE
If the Quick Support app does not prompt you to install the add-on, you will need to close the app and reopen it to see the prompt.
5. The tablet will ask to Allow QuickSupport to access this device's location, tap the option, “While Using the app”.
6. The app will generate Your ID that can be verbally given to the person asking to remote into your device.
