(Error 300x1) Printer Connection Issue for X Model Device
Table of Contents
An app error code displayed on an X model device indicating the printer isn't connected to the DateCodeGenie ® app and will not print labels.
Steps:
1. Unplug power cord from back of device or wall outlet. Verify the power plug symbol on the App Dashboard Notification Bar is the color red.
2. Remove the label roll from the printer that isn't connecting.
3. Close the DateCodeGenie app by tapping the app display button and pressing the X in the upper right corner of the page.
4. Restart the tablet by pressing and holding the tablet power button for 2 seconds on the bottom of tablet steel housing and tap Restart.
If Power off is selected, turn the tablet back on by pressing and holding the tablet power button, until the DateCodeGenie screen images appear and the tablet home screen reappears.
NOTE
If both options are unavailable, press and hold the tablet power button for up to 15 seconds until the screen goes black or flashes to turn off tablet. Then, press and hold until the DateCodeGenie screen images reappear to turn on the tablet again.
5. Plug power cord back into device and wall outlet. Confirm the master toggle switch on back of device is illuminated green and not on the O position.
6. A printer access pop-up may appear. Tap the checkbox to check, then tap OK.
7. Verify the power plug symbol on the App Dashboard Notification Bar is the color green.
8. Load the label roll into the printer, extend half a label over the edge of the printer, close the lever to snap in place confirming labels advance and cut. See How to Load Labels in the DateCodeGenie® X Model Device
9. Login into the DateCodeGenie app and print a label from the printer previously not connecting.
10. Print a label from the second printer (if applicable).
