Black Lines on DateCodeGenie® Labels
DateCodeGenie® labels use black line technology to indicate where a label should print and cut.
The black lines must have the correct color density, line thickness, line completion, and gap placement to print correctly, as shown.
Incorrect black lines include:
Color density
Black lines appear faded or gray in color and are not the correct color density required for the printer to print and cut correctly.
Line thickness
The black line is too thin and doesn't meet the correct line thickness required for the printer to print and cut correctly.
Complete line
The incomplete black line which includes not extending edge to edge or missing on the back of the label required for the printer to print and cut correctly.
Incomplete
Partial Line
Missing
Gap placement
Black lines are printed on the back of the labels and meet the density, thickness and complete line specifications, however, the black line is not printed between the gap of the labels required for the printer to print and cut correctly.
Confirm your label roll has an incorrect black line, then send an email to repairs, see Contact & Support. Include the following information:
- Total number of label rolls affected
- Picture of the front and back of the labels
- Order number, date ordered, and product code for incorrect label rolls
- Label lot code, found on the master case
- Your name and phone number
- Device serial number
We will confirm whether black lines are incorrect, then replacement labels can be ordered and shipped within 1-5 business days via ground.
If requested, replacement labels can be shipped with a 2nd Day Air service that ships within 1-2 business days.
NOTES
- If labels meet black line requirements and do not print correctly, try a printer calibration, then see Device Troubleshooting for more solutions.
- If there is a visible stripe on the left side of a clear label, it is necessary, see Stripe on Clear Labels
