If dissolving labels are being used, verify the shelf life has not expired.

Steps: 

1. Use a new label roll.

2. Clean DateCodeGenie printer thermal head free of debris and residue. See Device Placement and Care.

Printing errors caused by a printer malfunction. However, labels may also cause an error.

Steps: 

1. Try a new label roll that has a complete black line from side to side. 

2. Take a picture of the front and back of the incorrect labels and provide the information below to Technical Support:

• Your Name
• Device Serial Number
• Label stock code, if known

The black bar is not completely covering the day bars.

Steps: 

1. Check all your label roll stock to verify how many rolls are affected.

2. Select a roll that has complete black lines not faded or too thin.

3. Load in your printer and reprint. 

4. Take a picture of the front and back of the incorrect labels and provide the information below to Technical Support:

• Your Name
• Device Serial Number
• Label product code ordered 
• Date and order # for labels

Printing errors caused by a few errors.

Steps:

1. Verify nothing is covering the thermal head on the printer:

• If so, read this article how to clean your printer thermal head. See Device Placement and Care.
• If not, try a new label roll to verify labels are not defective. 

2. For labels with no label printed:

• Verify the labels are loaded in the printer correctly
• Verify no debris are covering the thermal head on the printer
• Try a new label roll to verify labels are not incorrect labels

3. Verify liquid has not damaged printer.

4. Take a picture of the front and back of the incorrect labels and provide the information below to Technical Support:

• Your Name
• Device Serial Number
• Label stock code, if known