Frozen/Looping Update
The DateCodeGenie® app is frozen or shows a spinning update wheel on the tablet.
Steps:
1. Tap the app display button (square icon).
2. Hold the app and swipe left or right to close, which forces the DateCodeGenie application to quit.
NOTE
For some tablet models, users may close all apps by tapping Clear All, pressing the X on the app, or swiping up to remove apps.
3. Open the app and log in.
4. Verify internet connection status or examine tablet touch screen to see if it’s completely frozen.
- Connect device to Wi-Fi or an ethernet connection. See Connect Device to Wi-Fi or Connect Device to Ethernet
- Frozen tablet touchscreen issue. See Frozen Tablet.
