Green Spinning Circle Stuck on App Login Screen
Table of Contents
The green spinning circle on the app login screen and will not finish downloading updates.
This is most likely due to poor internet connection. You can try another network or check with your network provider to improve your connection and complete the update.
Troubleshooting the Green Spinning Circle Stuck on App Login Screen
1. Check network connection
Wi-Fi Authentication for Guest or Public Networks
Some Wi-Fi networks, such as guest or public networks, may require additional authentication for connection.
NOTE
These steps are for DateCodeGenie devices with integrated printers devices only. For mobile app users, refer to your tablet's manufacturer information for tablet setup assistance.
Steps:
1. Tap Chrome browser from the tablet home screen to open.
NOTES
- If opening Chrome for the first time, you will need to accept terms and conditions that display in order to continue.
- Do not sign in or connect to an email if prompted.
2. Type "weather" in the search bar.
3. If your search does not appear, you will need to authenticate. You will be prompted to provide additional information on the screen to connect to the network.
NOTE
Contact your company for assistance with connection to your network.
2. Check date and time
Incorrect Date and Time
If the date and time is incorrect on the tablet or the DateCodeGenie® app, your tablet may:
- Not connect to Wi-Fi
- Display an error 600 message
- Print the incorrect dates on your labels
NOTE
- These steps are for DateCodeGenie devices with integrated printers devices only. For mobile app users, refer to your tablet's manufacturer information for tablet setup assistance.
- Verify if the date and time are incorrect by launching the Chrome browser.
Steps:
1. Tap the home button (circle or outline of house icon) at the bottom of the tablet to return to the tablet home screen.
2. Scroll to Settings (gear icon) and tap to open.
NOTE
If Settings is not displayed in the left column of tablet home screen, tap Optional Settings (gear icon) in the bottom right corner of the touchscreen to access DCG KioskHome. Access Manager Settings, learn more about Using DCG KioskHome for Tablet Access
3. Scroll and tap System to open.
4. Tap Date & Time and tap Automatic date & time to turn Off.
5. Configure Set date, Set time and Select time zone for your area.
6. Tap Automatic date & time again and tap Use network-provided time.
7. Tap the home button to return to the tablet home screen.
8. Tap the DateCodeGenie app to open, download updates or log in to the app to download updates, and begin printing.
3. Restart the tablet
Restart the tablet by holding the power button for 2 seconds and selecting Restart.
4. Forget and reconnect to SSID
If using a specific or hidden Wi-Fi network, forget and reconnect.
NOTE
Have your SSID and password on hand. Contact your company for this information if unknown.
1. Forget SSID
1. Tap Settings.
2. Tap Network & Internet.
3. Tap Wi-Fi.
4. Tap the network you are using.
5. Tap FORGET.
2. Reconnect to specific or hidden Wi-Fi
Setting Up Specific or Hidden Wi-Fi
Set up a specific or hidden Wi-Fi network on your DateCodeGenie device.
NOTES
- This article is for DateCodeGenie devices with integrated printers or DateCodeGenie tablets only. For mobile app users, refer to your tablet's manufacturer information for tablet setup assistance.
- Contact your company for the SSID and password.
Steps:
1. Tap the home button (circle icon or house icon) on the bottom of the tablet display to return to the tablet home screen.
2. Tap Settings.
3. Tap Network & Internet.
4. Tap Wi-Fi.
5. Tap Saved networks.
6. Tap Add network.
7. Type the SSID.
NOTE
SSIDs are case sensitive
8. Tap Security and select your Wi-Fi's wireless security protocol to type in password.
NOTE
The most common protocol is WPA/WPA2 PSK. If you're unsure which to select, contact your company's IT department for assistance.
9. Tap Advanced Options.
10. Tap Hidden network and change to Yes. Tap SAVE.
5. Move device closer to Wi-Fi router, if using Wi-Fi
6. Try a different network or personal hotspot to complete the download
7. Clear app storage
Clear Data on the DateCodeGenie® App
Clearing data removes all data from the app and requires redownloading the data from your portal. Clearing app data is completed on the device and can resolve a variety of issues.
WARNINGS
- DO NOT uninstall the app. Uninstalling the app will remove it from the device and will need to be reinstalled by making a repair call. See Contact & Support
- Clearing data will permanently remove all ad-hoc items added to the app. See What Does the Red Triangle and Circle on Menu Buttons Mean?
Before clearing app data, you must have:
- Wi-Fi or ethernet connection on the device See How to Connect the Device to Wi-FI or How to Connect the Device to Ethernet
- Username
- Password
- UDID See What is a UDID Number and Where Can I Find It?
NOTE
These steps are for DateCodeGenie devices with integrated printers devices only. For mobile app users, refer to your tablet's manufacturer information for tablet setup assistance.
Steps:
1. Tap Download Updates from the app login screen or in the app to upload Print History and Product Control Tracking data to the portal. See How to Download Updates on the App.
2. Tap the Home Button (circle icon).
3. Tap Settings.
4. Tap Apps & Notifications or Apps.
5. Tap the Date Code Genie app.
6. Tap Storage.
WARNING
DO NOT uninstall the app. If uninstalled, reinstall by contacting Technical Support. See Contact & Support
7. Tap the CLEAR STORAGE or CLEAR DATA button.
8. Tap OK from pop-up.
9. Tap the Home Button (circle icon) to return to the tablet home screen.
10. Tap the DateCodeGenie app to open.
11. Type in the username, password and UDID and tap the LOGIN button.
12. Tap Allow from the pop-up.
13. (Error 100x12) UDID Number Entered is Already Registered may appear. Verify UDID is correct, and if so, tap Yes.
14. Confirm the app is working correctly by printing a label.
